Shipping/Returns/Contact
Shipping
As of right now, I only ship domestically in the U.S. As my shop grows, I’m hoping to explore international options and learn what that entails. I apologize for any inconvenience, and please check my socials for any updates :)
Due to my full-time job and the bussiness hours of most delivery services, it can sometimes take me up to a week to ship orders. My hope is with consistent bussiness, I’ll be able to bring this number down to 1-3 days. Thank you for your understanding.
I take great care and thought in packaging my orders. After an item ships, the condition of delivery is beyond my control. As a small business, I do not personally cover the cost of damages or loss that may happen during shipping. However, I offer shipping insurance and can assist you in filing a claim. If your item arrives damaged, please contact me immediately with photos of the item and packaging so that I may assist you to the best of my ability.
Returns
At O. Cain Designs, I take great time and care throughout the building process to deliver a high-quality and long-lasting piece of art. Due to the nature of my small business, I operate under a zero return policy making all sales final. I always endeavor to be as accurate in my descriptions and photos as I can be to help you make an informed purchase. If you have any issue with the quality or functionality of your order, please notify me immediately using the form below. As my shop grows, this policy is subject to change. Thank you for your understanding.
If you need to modify or cancel your order, please contact me immediately. Once it ships, I cannot modify the order.
Please contact me using the form below if you have any questions or would like to leave any feedback. I’m always curious how my pieces are being enjoyed and how to improve them, so please don’t be afraid to reach out!
Thank you for your business, and thank you for supporting my family. I’m excited to see what we can create :)